Term Conditions Page

Terms and Conditions

• Exchanges or returns can be made within 14 days from the date of purchase, in accordance with ministerial decisions and governing laws, and without violating regulations and laws set by the Ministries of Commerce and Health.
• In case of a return, refunds will be processed using the same payment method as used during purchase.
• For payments made via debit or credit cards, refunds will be issued to the same card details and to the same customer. The refund process will adhere to the bank's terms and conditions and the timeline required for processing.
• For international orders, payment must be made in advance, taking into account currency exchange differences based on official bulletins and announcements from the banks used.
• For returns of international orders, the refunded amount will be issued after deducting any applicable tax or customs fees, as well as shipping and delivery fees, and after inspecting the items. The process will comply with official laws and regulations.
• The sale and circulation of medicines are subject to ministerial decisions, regulations, and guidelines. The prohibition of their return or exchange is in accordance with the Ministry of Health Circular No. 2/2012.
• Circular No. 2/2013, which regulates and prohibits the return or exchange of food, plant-based products, and dietary supplements, shall apply.
• United Pharmacies reserves the right to modify any order made through the website or application after contacting the customer.
• United Pharmacies strives to ensure the accuracy of product images and information; however, occasional changes by manufacturers to the product's appearance may occur while awaiting updates on our website.